A good secretary is not only that he knows languages, serves perfectly the telephone and visits, writes letters and things by the style… is something more.

The larger companies have chosen to pool of secretaries with collective services to the who turn a section of managers or other components of the division, department, etc. And that is that the laptops, PDA and pocket, the e-mail, iPhone/Blackberry, etc. Have done that some of the functions of the conventional secretaries are substitutable…

Do they still have things irreplaceable? Some senior managers know that yes. A good secretary of senior management can make good until the him/herself President of the company. We give some advice.

Tips for having a good secretary

1. The profile of the secretary is perfect. Of course put something that all companies of human resources and personnel selection know of memory: languages, office automation, human relations and public, protocol, etc. But the perfect secretary is something more, in this we are going to focus on.

2. Secretary equal with confidence. A good secretary must be creditor of the utmost confidence. Their training, strength, discretion character, personality is key to that there is a relationship of absolute confidence and a partner of the strengths and weaknesses of the company. Its commitment, loyalty and identification with the company and the people who lead must be total.
3. The time is a very valuable resource: the art of living the agenda. For a senior /to the time is his appeal more scarce and valuable. Able to meet the maximum possible topics and do so without stress, and in “good form” is the support of a secretary intuitive and intelligent. To gain time to a senior is an art and requires a permanent attention and total. It is preparing to time all documentation for a meeting. Is the ability to cut a visit that is prolonged excessively; is to give the excuse to reach half an hour later at a forthcoming meeting; it is renting a room service during two hours in order to shower after a trip of 10 hours and arrive in perfect conditions to an important meeting… Is to give the excuse by telephone and that the head is not bad to making know what the head needs, think and anticipate to give to the safety of not to make mistakes. Is to know when a thirst, or is to send the note of thanks usual. It is to live the day care trying every minute of the head, is to help meet the agenda without stress and handling contingencies. In this regard read How to reduce stress at work.

4. The secretary as a manager. One of the secretaries of high direction that had a chance to get to know each time they took the phone transmitting the importance of the company and its maximum representative, with such mastery that became a factor of image, invaluable for the company. In another order of things, managed ably on a flight from long an upgrade to first class. It was to get three different proposals for a special dinner in London and the book on the table more special. Ensured a personalized in the Hotel and that details were impeccable in the business center. Got accelerate a delivery, managed an improvement of any kind.

5. Know to be the image. A CEO friend confess that his secretary got that in the environment of his office is up an air positive by all sides. He went out to receive visits to the elevator with a charming smile awaits you. Did feel important to which called asking the telephone by the head, although not happened. Her warmth, discretion, dress, elegance, became the mistress of the company. Respected and considered a bulwark absolutely necessary, to create a magnificent climate of confidence. Answering any challenge with a statement, with the necessary diligence, with style, transmitting the perfect image.

6. Learn, specialized courses. A good secretary needs to learn as much as the need. Must be put to the day of everything that is important in the company. Should be familiar to new things, even if they are complex call nanotechnology, biotechnology, or terminology specialized financial. Must be formed continuously, make specialized courses and it must do in extra hours without affecting the normal activities of each day.

A leader needs a team of work and to influence him to be believes the synergy that to achieve results through high standards of performance.

However, I am constantly seeing heads that refuse to share their knowledge, “secrets,” thereby avoiding that his staff never achieved have high levels of performance. What the consequences of this form are of proceed?

In my experience, I have observed that this type of “strategy” to maintain the power and control, in the long run, translates into:
• Difficulty for the achievement of the results
• Increased workload for the chief because no delegates
• Delivery of tasks untimely
• Decrease in the morale and motivation of staff
• Feeling among the partners that the company does not offer opportunities for growth
• AND, worse, low levels of commitment with the leader (head)

Paradoxically, far from accentuate their power, a leader with this type of attitude it undermines it. Imagine expert in your area, with a strong guidance to results, and with a great power to influence… you become a rock, in a pillar… and even when share with your team (or persons outside it) throughout your body of knowledge and the “secret” that the experience has given you, you will have a very strong position within the organization and the admiration and respect of those around you.

You encourage them to put into practice these tips. I want you to be a strong leader, with courage, determination, agent of change.

This not only brings benefits to the company but great satisfaction and personal skills learned for the work will serve you to conquer what you want in personal terms.

Do not expect the lucky strike at your door and say: “I have a job to offer; one that will make you feel happy and complete.” You can (and you should organize the future of your career. This course free of Planning of your career will help you to do so.

There are the hints that will help you deal with your new employees on their first few weeks to help make sure that they get moving on the right track. Have a induction policy for welcoming and preparation new employees. Don’t just allow it to whoever is available. Human resources should cover the HR side of the initiation with a trainer (if you have one) or a senior manager or supervisor covering the more hands on part of the job. Either way the following is a lower limit of what is demanded.

Present your employee a warm welcome. Don’t just direct them to the area they work and let them get on duty with it. There is nothing makes a new employee feel comfortable more than a warm welcome. Give them a brief verbal description about your role as a supervisor. Recognising who’s in charge and what you expect from them will establish them more comfortable with you as the boss. In the next step give your new employee a welcome tour of the all section or, whenever the site isn’t too big, the whole site. Make sure they know how to reach the bathroom, emergency exits, etc. Tell them a brief summary about the company, its history as well as its mission and objectives.

Whether you must a standard platform for their employees behavior or not, you’re the first person to demonstrate the behavior you would like to see in your employees. If you see someone behaving inappropriately, you will be able to correct their behavior and covered himself as the model.

If you have a management team is also important to influence them on how their behavior ought be a role model. It’s gentle to have much confidence with employees when working with them daily, but every time you and your team should make a point to separate work from play and always have a professional approach in all discussions and interactions with employees.

In establishing this rule working relationships will be very easy from the beginning and the problems will be limited in the aspect of human resources.

Not to mention if they try to find a gap in order to avoid such punishment. This obviously will reduce the productivity of our business. To avoid this we can do with the steps to upgrade the managerial capabilities of our company or our manager appointed in our company. Managers must improve communications with their subordinate staff. Sometimes managers need to approach personal, if there is employee who work a very low value.

This kind of attention very well in improving workers’ commitment and loyalty to the job. A manager also needs to direct the new ways of working, by giving the variations in their work. Just as in criticizing a good manager must also be used to give compliment to the employee who carry out their duties properly. With this way, we believe your employees will be more motivated in their works and will certainly provide a better profit on your business.